Since When Is Free Not Good Enough? Customer Angry At Small Business Owner Over Free Hot Chocolate Coupon

Faith Thomas, whose TikTok handle is @that.flamingo.-lady, owns a dessert shop, Frozen Flamingo, in Georgetown.

In the video, Thomas first said she had been giving out free hot chocolate coupons as part of her loyalty program.

She explained: "They had a week to use the coupon, and today is the last day," "This lady comes to the window, and she's like, 'Hi, I want to use my free hot chocolate.'" 

She then asked the customer whether they'd like whipped cream or marshmallows. She stated the customer said they "just want a second one."

Faith responded, "Awesome, I'll ring you up, no problem." However, the customer was not pleased.