Since When Is Free Not Good Enough? Customer Angry At Small Business Owner Over Free Hot Chocolate Coupon
Faith Thomas, whose TikTok handle is @that.flamingo.-lady, owns a dessert shop, Frozen Flamingo, in Georgetown.
In the video, Thomas first said she had been
giving out free hot chocolate coupons
as part of her loyalty program.
"They had a week to use the coupon, and today is the last day,"
"This lady comes to the window, and she's like, 'Hi, I want to use my free hot chocolate.'"
She then asked the customer whether they'd like whipped cream or marshmallows. She stated the customer said they "just want a second one."
Faith responded, "Awesome, I'll ring you up, no problem."
However, the customer was not pleased.
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